Park Resorts Reviews

Arrived earlier today staying on The Meadows for the weekend. Best thing about the place was the check-in process. Due to COVID, the caravan was unlocked and the keys on the table.

The first complaint is the location of the caravan. Pretty much the furthest location on the park from the entrance and entertainment. It takes a good 5 minutes to drive from the entrance to the caravan so the walk on a night would be at least 20 minutes to the entertainment centre and the roads are not lit. Some roads are ripped up with gaping holes. It's an accident waiting to happen so sadly, we won't be using the entertainment facilities.
It's our first time at a Park Dean Park. We usually stay at Haven and the entertainment centres with them are usually central to all accommodation, unlike Park Dean who decide to put caravans in places where you need to get a bus to the entrance from your caravan.

The caravan stinks. The sofa is full of stains. The TV isn't secure. It has a wall bracket on the back but isn't wall mounted nor does it have a stand so it just lays down.
The shower head doesn't stay up. It falls down and swings towards the wall so you can't have a shower without holding the shower head towards yourself.
The bathroom also has cobwebs and dead flies everywhere.
The bathroom door can't be closed as it got stuck earlier with my son inside and I had to force it open. The handle looks like its jabbed with a screwdriver so it's obviously happened before.

Oh well. You live and learn. Waste of money.

We were supposed to stay here a week we stayed one night we had no electric and our caravan sunk on the water logged pitch, the whole surrounds were over grown the trees knocked on the caravan and the hedges were a disgrace reported it to reception they wanted us to move for one night after we had unpacked to come back to this pitch before 10am the next morning as the temporary overnight pitch was booked out to someone else we said we would stay as long electric was sorted out as promised the next morning, we were assured by the maintenance man it would, next day no electrician arrived we went back to reception and spoke to a manager whom apologised to us and said she would try sort something out we went back up later as asked by her (by the way they never answer the phone) and was told she had not sorted owt out as she didn't have time .
The manager was very blasé about our stay and it came across that she really did not care that our holiday was ruined i asked her for a move she said they were full and could not offer us another pitch (funny that because i checked on their website and it said they had 2 pitches available after i spoke to her) i asked the manager if we left could we have a full refund as no point staying when we had no electric so could not use our caravan she agreed its been 9 days one reply from customer services stating they will pass on my complaint and nothing else i am so upset they ruined our holiday . I worked as a nurse on a covid ward and this was our first break it was supposed to be a relaxing time yet here i am on my first day crying out of frustration that Park dean resorts employ people whom have no care or compassion for their clients i will warn everyone i know about the way this site treats people its disgusting and i still have not received my refund which i was assured by the manager when i was leaving that she had authorised my refund!!!!!!!??

Edited to add in reply to comment below to park dean i have already contacted customer relations and im still awaiting a response after they passed on my complaint!!!!!

Amazing stay this week, the van was amazing the service received all over the park was great, Tash who is reception manager we think was amazing. Sunny who worked on the prize section in the arcade was amazing. A great break with out little man

We have stayed at Barmston Beach a number of times and have always enjoyed the peace and quiet of the park. However, our recent visit was not as we have previously experienced.

I booked the last “pet friendly” the Roseberry which is a 1 bedroomed caravan for myself, my husband and 2 dogs at a cost of £919 including a £50 early check in fee for 1 week, to arrive on Saturday 24th July.

When we arrived at the caravan, I couldn’t believe how small the living area was, it literally had a very small 2 seater sofa a TV stand and that was it, by the time I got the dogs bed in, there was literally no room at all. The kitchen was ok however, the fridge is really tiny too with an i e box that was iced up and I could only fit a packet of fish fingers and frozen peas in there!

The bedroom had a hairdryer on the wall that was so dirty that I actually wrote “hello” in it and took a picture. The radiator in the bathroom was the same, really dirty. The curtains in the bedroom had little holes in them which the sun beamed through each morning. The sheet for the bed didn’t fit and I couldn’t tuck the sides in under the mattress, the bed is a double bed, with a double quilt, so if it had been cold, we would have been frozen, there was only 1 spare very flat and sad little pillow in the wardrobe.

There were no instructions for any of the appliances, if there were, I couldn’t find them. Between the kitchen and living area, there was a skylight, it took me 2 days to find the pole which could open it, however, the skylight was broken. I went to reception to report it on Monday and was told that somebody come to repair it in the next 10 mins, up until us leaving early on the Thursday morning, nobody had been.

We decided that we’d had enough by the Wednesday evening and that we would leave first thing on Thursday morning, we cleaned the caravan up, sanitised everything and handed the keys into reception. The gentleman on reception was really lovely and mortified when I showed him the pictures.

Having returned home, I left it a couple of days and sent a complaint, with photos to Park Dean via their contact page, that was 10 days ago and they haven’t even acknowledged receipt, the same as the skylight- which I’ll bet still hasn’t been fixed!

All in all, we paid just short of £1,000 for a week in a substandard caravan and I’ll never, ever book a Park Dean holiday again, terrible customer service!

As a follow up from my review and the subsequent response on Trustpilot from Park Dean Resorts promising an investigation and call. I waited a couple of weeks with absolutely nothing, so I called Parkdean, spoke to a lovely young man who told me that he would pass it onto management as an urgent case - guess what? We are now coming into 7 - yes 7 weeks with me contacting them through phone call, reviews and their very own contact page, and I’ve heard NOTHING!!!

What a terrible organisation - do not book your holiday at Barmston Beach through Park Dean! Get in touch with them directly or via a private owner who actually want your business and it’ll save you around half the cost of purchasing a holiday through Park Dean!

Just a final comment, I haven’t written a negative review on any product before and am so blooming angry with Park Dean as you can probably tell!!

avoid, we booked a holiday and paid insurance incase of this not working out due to cronovirus.
we ask for an extention of 7 days to pay the final payment.. they refused say we had to cancel ..so we did the told we have lost all out payments and offered m a 5 pound refund.. disgusting service.
we explain our situation and that we had tried to sort the holiday for our disabled son ASD.

they refused to help or allow us 7 days to complete our payments..
they simply stole our paid money and with a low income that hurts, I ask how they calculate our refund as we were insured against cancelation.. reply was I use a calculator.. I also asked for a transcription of the web chat.. still not arrived and they are even emailing us to pay the rest...

Avoid at all costs!!
Shocking customer service, only way to make contact is by using a contact on park resorts home page, with no link! No phone contacts /customer service at all, unless of course you want to buy, then there are lots of people. This company has gone downhill, no customer care, its all about the cash for Park Resorts, avoid!!

Stayed at Parkdean Resort Torquay was not warned about the only way to get a drink at the venue was to download there app when I said I don’t want to do that and was willing to pay contactless was rather abruptly told no download the app or go to the other restaurant where I could get a dink and meal and pay contactless there did not understand what the difference was , yet the arcade was open , people playing pool at the venue handling items that people have already touched ? and then if you wanted to go swimming you had to turn up in your swimwear as the changing rooms were closed , ok if it’s not cold and raining and if you don’t have an issue with your body. None of this is told to you until you have paid and have arrived at the park which is very hilly the majority off caravans are at the bottom of the hill and venue, swimming pool and restaurant are at the top will not be returning

Me my wife and a friend went to California Cliffs on the 30th October it was like being at Glastonbury mud and squad every where nobody can do any thing about that. I watched the video on the cleaning by Park Dean and expected the caravan to be spotless wrong the seating was very badly stained the cooker and microwave was dirty the toilet seat had urine stains on the underside we cleaned it but on Saturday night my wife went to bed she put her hand bag on the floor and thought it felt funny she got a torch to find hard dry dog faeces along side an under the bed total horror we booked this as a none pet caravan. There was a form in the caravan saying who had cleaned it and who had inspected it we think they should both go to Specsavers and get a good reprimanded I personally if I employed people like that I would sack them not a good advert for the company a lot of people would not go back. It was very unfortunate never had a major complaint in the many years we have holidayed 8 or 9 times a year we look forward to next year we will give them another chance before we look elsewhere.

We booked a break at Parkdean resorts Southview In Skegness 25/09/2020. We did this after looking on their website & booked it through them, on the web site they state that extra deep cleaning is taking place due to Covid 19, also they had contactless check in. So because of these statements we decided to book a 3 night stay for a party of 4 adult, due to 2 of our party being Disabled & classed as extremely venerable We needed to be sure of the cleanliness of the accommodation, we also went for a higher grade of caravan also to try to get the best accommodation.
We paid £349 for a 3 night stay.

We got an e-mail telling us where our accommodation was in an area called vintage. On arrival we went to the caravan there should have been a green or red sign (green go in or red don’t enter) in the window but there wasn’t, so I phoned reception for 30 minutes no one answered the phone just rings. We decided to go in, firstly we had to move chairs that had been placed upside down on the path leading to the steps of the decking (the only way to enter & Exit the caravan).
OMG I can see why the chairs had been put there as the slabs where unsafe rocking badly from side to side & backwards & forward, as they rock you are thrown forward & muddy water gushes up your legs.
Going into the Caravan we had 2 sets of keys on the table & a welcome pack which contained our entertainment passes we had been given 2 adult & 3 child passes??........We are a party of 4adults.
When we entered the caravan I had put my handbag on the floor in the kitchen area & as I went to pick it to get my phone out it was covered in grease, there was grease dripping out of the oven, on further inspection the microwave had a food spillage inside it, the fridge had spills, marks & the worst bad smell I’ve ever smelt, someone else’s left over food in the freezer, cups, plates & cutlery filthy, stains all over the kitchen floor, clumps of human hair all over the floor & seating, ever window was smeared, dust on all of the surfaces, tv etc. Carbon monoxide alarms broken just wires hanging out of the ceiling, loo roll holder on the floor & the worst thing was used snotty tissues & bottles on the decking..
No way had this accommodation been cleaned let alone deep clean it was absolutely minging......
As part of the check in you have to text your name & accommodation to a mobile number to let them know you’ve arrived I did this with an extensive list of issues. After an hour of them getting the text which my phone let me know they read within 5 mins of it being sent we still hadn’t heard anything so I went up to reception.
I waited in the queue, when I got seen what a rude rude lady, first I got told off for going into reception, I told her I’d already phoned & text but no one gets back to you, I told her about the issues & as good as got told I was a liar....so I showed the pictures I had taken. She promised the cleaners & maintenance would be out right away.
Around 2 hours later 2 cleaners arrived & fair play they did a good job of cleaning, but this should have been done before we arrived. The maintenance never turned up. So that’s the first day of our holiday gone. Also Within 12 hours of arriving 2 of our party decided due to being disabled & being in able to get in & out Of the accommodation safety they had no option but to leave...
The next morning we got a courtesy call to see how our holiday was going & was everything ok with the accommodation. I explained what had gone on & part of our party had gone as the couldn’t get in & out, that the maintenance people still hadn’t been, she assured me that as a matter of urgency they will be out so we waited all day but nothing so that’s day 2 wasted.
When we left there was still no carbon monoxide alarms, no path repairs & no loo roll holder put back up.
On getting home I complained to Parkdean head office & asked that someone ring me as a matter of urgency to discuss the issues & why they did not get resolve.
Nobody Rang, instead I got an e-mail sorry to hear of your issues & having to go out of your way to report it & having to wait for a resolve. It never got resolved & half of our party could not stay as they couldn’t get in & out of the accommodation. Then they carried on to say they’ve put £52 back on my card......what insult.

Avoid this Company at all costs. Wrote a review of our holiday to Cayton Bay with a list of 15 complaints, including injury to my wife's arm. See reply from EOIN below saying he will look into it. That was 2 months ago and I am still waiting. Two weeks ago wrote to Park Resorts CEO to try to sort matters out. Guess what? No reply from the CEO of the Company. Dirty caravan that hadn't been cleaned. Biscuit wrappers from previous occupants in the cupboard. Broken Bed. No lock on the windows in bedroom two. No shelves in the fridge - replacements supplied which were wrong size. Eggs/yoghurts/milk all spilled on the floor injuring my wife. No lights in bedroom one. Missing blinds in the kitchen. Broken cupboard door in the kitchen. Park Dean are just not interested - once they grab your money that is where their involvement in Customer Service ends!!

I’m currently staying at the Barmston beach site been her quite a few times before and enjoyed it we arrived at 3.30 got to our caravan and that’s when it went downhill the mat inside the caravan is absolutely full of long blonde hairs they haven’t even cleaned it and the position of the bathroom is a joke u can literally sit on the toilet and if the doors open u can touch the cooker not happy at all safe to say i WONT be coming bk again and we’re not even sure if we’re staying

SHAMEFUL CUSTOMER SERVICE, ITS ACTUALLY EMBARRASSING, UNLIKE THE FALSE 95% POSITIVE SO CALLED RATING ON THEIR SITE ITS ACTUALLY UNRECOMMENDED TO VISIT OR DEAL WITH PARKDEAN RESORTS

Used to love going to Park Resorts and then Parkdean Resorts but after the latest experience I'll be not be returning!
We have just returned from a stay at Withernsea Sands park. On arrival on Saturday 15th August, at around 16.20 there was no sign on the caravan to say this was OK to enter (as advertised) but we noticed the pack and key on the table and the door was open. Myself and my husband entered the caravan and noted a contact number on the table, we contacted said number to ask if the accommodation had been cleaned. We had noted prior to booking guaranteed assurance was given, that an enhanced level of cleaning was in place due to the current global pandemic, this reassured us to continue with our booking. The receptionist on the other end on the phone assured us that cleaning had indeed taken place and the accommodation was ready for us. Whilst I was still on the phone I informed the receptionist that I did not feel that this was the case and there were several things that did not look like they had been cleaned. Finding things that were unclean continued. Overall finding the following;

Saturday:-

1. Food down walls.

2. Beans stuck to dining table.

3. Spillage on coffee table.

4. Spillage on shelf under TV.

5. Sink had a piece of onion in.

6. Taps dirty.

7. Half eaten cake in the cupboard.

8. Child's sticky handprints all over every window and most door handles.

9. Teabags at the bottom of the steps, on arrival.

10. Strong smell of ammonia in the hallway to the bedrooms and bathrooms.

11. Something in the bottom of the kitchen bin.

12. Previous occupants pack and information.

I was close to coming home, had it not been for the children.

At this point we were asked if we wanted a cleaner sending to which we replied no as we were in the process of doing it ourselves. A 10% refund was offered and agreed, this was before the further findings that followed.

Sunday:-

13. Someone else's underwear (bra and knickers) in a cupboard.

14. Used sanitary towel in bathroom bin.

15. White dog hair on seating.

We informed reception and expressed that we were not happy, we had even bought further cleaning products, including disinfectant spray and air fresheners. We were told it was not acceptable and we would be contacted by a manager the following day. A cleaner was to be sent to hoover seating and remove sanitary towel the same day. We were contacted whilst we were out and informed that there was no spare key and once we were back a cleaner would attend.

Following days:-

16. White dog hair on carpets.

17. Fridge not working properly, not cold enough.

18. Plates in cupboard with pasta sauce on.

It was only upon myself sweeping the carpets in the days after that the amount of white dog hair in the carpet became apparent; and to be fair we never reported this or the fridge because at this point I had had enough. We were told on Sunday someone would contact us; on Wednesday we contacted them as we hadn't heard anything. At this point we were able to speak to a manager, who was not aware of the underwear and sanitary towel that had been found and informed us that a joint decision had be made and that as the complaints were all of the same nature and a 10% refund is all that would be offered (£74). We further asked who we could escalate this to and she just reiterated that a joint decision had been made and 10% would be the only thing offered.
I had only booked this accommodation due to the previous great experiences we have had at Park Resorts and Parkdean and with the strong reassurance that the accommodation would be deep cleaned. I feel that on this occasion this was not the case and do not feel that the level of cleaning was even to a basic standard. We have visited these parks on several occasions, paying extra to take our own dog as we appreciate extra cleaning may be involved for certain pet owners: but again this accommodation was not cleaned to a basic standard let alone one accommodating a pet, or one in use during a global pandemic.

Our caravan 851 could've been a bit cleaner on arrival but the main issue was the leaking and very smelly toilet / shower room which was reported on the day of arrival. The reception phones say they're open 9-5 & 9-6, if you're lucky to get an answer, also the out of hours mobile was not answered, answerphone messages were not responded to, I chose owners option and got an answer. I reported the leak they sent someone out, they said didn't have a part they'd be back in the morning, no sign of the maintenance people, tried calling and calling no answer again so went to the reception, I'll get someone over now, they came they looked (the same person as the night before!) A leaking toilet they asked -Yes the same as last night. I'll go check for the part. Off they went, 20 minutes later no sign called reception eventually answering again to be told if you don't mind them coming in whilst you go about your day they'll get it fixed. Same scenario the next day so we pushed piping together as best as (gross) and lived a week in a hot caravan with a leaking stinking loo. Both the pub and 'restaurant' I consider to be overly expensive but the staff there were nice. The arcade could do with being updated and machines fixed we would not return not even if it was for free.

Parkdean Customers services are unhelpful and rude. Having booked a sun holiday deal and paid for upgraded accomodation I recieved an email saying my holiday was cancelles as I had not paid the balance. I thought I had as I had used the manage my booking option and removed the entertainmemt passes (as there is no entertainmemt ) i thought I had then paid the remainder but it appears it had not went through. Despite 3 hours of phone calls withim minutes of recieving the cancellation email they refused to help in any way at all except asking me to rebook. No politeness,No understanding and despite the cancellation email saying they had tried to contact us several times they admited on the phone that they hadnt tried at all but still no chance you can have the holiday at the price you booked it at you need to rebook. customer service shocking. I will never give them another penny again. One extremely raging mum who is out of pocket by over £130 over a bill of £43 ...

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